ZumoDrive Shutdown FAQ
Frequently Asked Question
ZumoDrive service will be shutting down, but your data will remain available for download until June 1st, 2012.
Here are answers to some of the most Frequently Asked Questions:
1. Who is affected by this shutdown?
2. What is the ZumoDrive Downloader and how do I use
it?
3. How long will I have to download my
content?
4. What happens to my data after I finish
downloading it?
5. Help! What happens if I get "error signing in,
please try again" message?
6. What should I do if the Downloader app freezes
or slows down considerably?
7. The ZumoDrive Downloader appears to be
completed, but I am still missing files
8. I am a paid subscriber, what will happen to my
billing account?
1. Who is affected by this shutdown?
ZumoDrive Shutdown will affect the following users:
- All Yahoo!My Drive users
- Users who signed up directly through our ZumoDrive website
- Users who signed up through our ZumoDrive mobile application
Users that are unaffected by the Shutdown:
- HP Cloud Drive users
- HP Web Service Store Bundle Customers
- CruzSync users
- Toshiba App Place Bundle subscribers
ZumoCast service is also unaffected by this shutdown.
2. What is the ZumoDrive Downloader and how do I use it?
The ZumoDrive Downloader is a simple tool created for our users to download everything stored in their cloud server all at once.
Click Here for information on how to download and use this tool.
3. How long will I have to download my content?
ZumoDrive will shut down on June 1st, 2012. Your files will be automatically removed after this date if you do not cancel your account. We recommend that you take this time to retrieve your files via the ZumoDrive Downloader tool.
4. What happens to my data after I finish downloading it?
You have the option to delete your account or you can leave the account open until we officially close on June 1st, 2012, in which case, we will securely wipe all data from our servers.
If you would like to manually close your account, please follow these steps:
- Log into https://www.zumodrive.com/settings/account
- Click "Permanently delete your ZumoDrive account" on the bottom of the page.
WARNING: Once the cancelation process is complete, all of your files on ZumoDrive will be permanently deleted. Please make sure that you copy your data off of ZumoDrive before beginning the process.
5. Help! What happens if I get "error signing in, please try again" message?
First, check to make sure that you've entered your username and password are correct. You must also disable any firewall/AV that may be preventing the tool from connecting to our servers. If you were able to connect to ZumoDrive previously, you should have no problems connecting with the Downloader tool.
6. What should I do if the Downloader app freezes or slows down considerably?
Because of the large amount of active users, we are distributing our downloader application in batches to help our servers handle the load. Even with this precaution, our servers may still experience higher than normal loads at certain times of the day. We suggest that you exit the application and resume at a later time.
7. The ZumoDrive Downloader appears to be completed, but I am still missing files.
The ZumoDrive Downloader tool retrieves everything from your cloud server. If you believe the Downloader tool failed to retrieve files that you are sure to be on the server, please contact support@zumodrive.com regarding your concern.
8. I am a paid subscriber, what will happen to my billing account?
Paid users will no longer be billed for our services as of March 23rd, 2012. In addition, we will issue a pro-rated refund for the number of days you have paid in advance. You can inquire about your refund by contacting us at support@zumodrive.com.